Shipping & Delivery
We deliver most items Monday to Friday 10:00am – 5:00pm, (delivery times may differ slightly between our carriers). Products may be sent out from multiple locations and therefore may arrive separately but there are no additional delivery charges. Items with different despatch times may be consolidated and delivered at the later despatch time, but usually no later than five (5) working days. In cases of delivery to remote rural locations or on occasions when exceptional circumstances prevent us from keeping to schedule, the delivery may fall outside the published times.
Standard delivery within Malaysia is available for all orders from www.hutanration.com.
Please note that we reserve the right not to deliver an order if we believe the address is not secure. Examples of such an address would be a communal postal address or a P.O. box. If this affects an order you have placed, we’ll notify you as soon as possible.
We deliver to most postal areas in Peninsula Malaysia and East Malaysia, but we’re sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products too. There are small numbers of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. If there’s no one in when we deliver, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.
Deliveries to multiple addresses
If you’d like to have items sent to separate Malaysia addresses, please make a separate order for each address. A separate delivery charge will be made for each address wherever applicable.
We do not offer self-pickup at the moment.